IT Service Desk Field Engineer (Fixed Term) based in the South

IT Service Desk Field Engineer (Fixed Term) - Homebased

2 positions available: (1 position based - South/South Coast)

37 hours per week (working from home with regular travel to MHA sites)

6 month FTC contract with the possibility of an additional 6 months, based on a salary £38,725 per annum

About MHA

As the largest charity care provider for older people in the UK, we offer some of the highest quality care, accommodation, and support services throughout Britain. Our mission is to inspire the best care and wellbeing at every stage of later life.  

About the role

As an IT Field Engineer at MHA, your primary duty will be to provide engineering solutions in at any of MHA’s care home and retirement living sites in the UK.  Field engineers serve as the bridge between our central IT Helpdesk at Derby and the staff and residents at our sites, helping to investigate and resolve problems whilst creating and maintaining positive professional relationships.  As well as helping with the deployment of new systems and equipment, you will also need to investigate voice and data issues, working with the rest of the IT Team to maintain and repair our infrastructure whilst helping our workforce to perform their daily duties with the minimum of disruption

For more information please review theJob Description

About you

You need to be a self-motivated problem solver, who will work as part of the IT Service Desk team, visiting our care home sites to investigate and solve issues.  You need to have experience of installing and configuring hardware and software solutions which include PC builds, Meraki WiFi and 8x8’s voice over IP solution.  Your role will also include one-to-one working with our staff, helping them to understand and use any new systems that we are deploying to our workforce. 

MHA are fully committed to the principles of equality, diversity and inclusion (EDI) as this is embedded in our values: respect, nurture and inspire. In addition, as a committed employer we have been awarded level 2 under the Disability Confident Scheme. Click here to read more about this.

Please note that interviews may take place prior to the advert closing as and when suitable applications are received. If a suitable candidate is appointed the role may close early, therefore please do not hesitate to submit your application

Equality, diversity and inclusion

MHA are fully committed to the principles of equality, diversity and inclusion (EDI) as this is embedded in our values: respect, nurture and inspire. In addition, as a committed employer we have been awarded level 2 under the Disability Confident Scheme.

Please note that interviews may take place prior to the closing date and if a suitable candidate is appointed the role may close early.

Recruitment agencies: please note, MHA do not accept unsolicited CVs from recruitment agencies, regardless of whether they are on our Preferred Supplier List (PSL). We only accept CVs from agencies that have been appointed and briefed by MHA’s Talent Acquisition Team.