Duty Officer (Relief/Bank) based at Adlington House, Heaton Chapel

About the role

We are looking for a calm, caring and reliable Duty Officer to join our team at MHA. This is a key role within our housing scheme, helping to ensure residents feel safe, supported and able to live independently, day and night.

As a Duty Officer, you will support the Housing Manager in the day-to-day running of the scheme, provide a reassuring point of contact for residents and respond appropriately to emergencies. You will play an important part in promoting wellbeing, safety and community life, while respecting residents’ dignity, privacy and choices.

What you will do

• Support the Housing Manager with the day-to-day running of the scheme, ensuring high standards are maintained.
• Provide emergency assistance 24 hours a day, responding in person and contacting external services where required.
• Welcome new residents and support them to settle into the community.
• Respond to resident and building emergencies in a calm, professional and reassuring manner.
• Provide a front-of-house service, welcoming visitors to the scheme.
• Support and facilitate social and group activities to enhance residents’ wellbeing and reduce isolation.
• Carry out wellbeing assessments and regular check-ins with residents who require additional support.
• Complete daily calls or visits to residents as required, accurately recording and sharing any concerns.
• Promote the safe use of facilities and support residents to access local services and community resources.
• Work to a rolling rota, which may include nights and weekends.

About you

We are looking for someone who is approachable, organised and able to remain calm under pressure.

You will bring:

• A genuine interest in supporting older people and improving quality of life.
• Strong organisational skills, including record keeping and report writing.
• Good written and verbal communication and interpersonal skills.
• The ability to work well as part of a team and use your own initiative.
• An understanding of the impact of loneliness and isolation on wellbeing.
• A flexible approach to work, including working a rota pattern.
• Experience working with older people or in a housing or support setting is desirable, and training will be provided.

Why join MHA?

You will be joining an organisation with strong values and a commitment to helping people live later life well. At MHA, housing and community-based roles play a vital part in supporting independence, safety and wellbeing.

Rewards and benefits

In addition to a competitive salary, you will enjoy:

• 28 days holiday (including bank holidays) and an option to buy annual leave (pro-rota for part time)
• A strong pension scheme and life assurance
• Free DBS checks and uniforms
• Confidential counselling, chaplaincy support and access to our hardship fund
• Flexible options to buy or sell annual leave, plus family-friendly policies
• Discounts through the Blue Light Card, Health Service Discounts and the Vivup app
• A full induction, ongoing training and development opportunities
• Long service awards to celebrate your contribution

Please note that interviews may take place prior to the closing date and if a suitable candidate is appointed the role may close early.

Recruitment agencies: please note, MHA do not accept unsolicited CVs from recruitment agencies, regardless of whether they are on our Preferred Supplier List (PSL). We only accept CVs from agencies that have been appointed and briefed by MHA’s Recruitment Team.

Equality, diversity and inclusion

MHA are fully committed to the principles of equality, diversity and inclusion (EDI) as this is embedded in our values: respect, nurture and inspire. In addition, as a committed employer we have been awarded level 2 under the Disability Confident Scheme.

Please note that interviews may take place prior to the closing date and if a suitable candidate is appointed the role may close early.

Recruitment agencies: please note, MHA do not accept unsolicited CVs from recruitment agencies, regardless of whether they are on our Preferred Supplier List (PSL). We only accept CVs from agencies that have been appointed and briefed by MHA’s Talent Acquisition Team.