Coffee Shop Assistant based at Horfield Lodge, Bristol

About the role

We are looking for a friendly, reliable and customer-focused Coffee Shop Assistant to join our team at MHA. This is a rewarding role where you will help create a warm and welcoming environment for residents, visitors and staff, while supporting day-to-day catering services within the home or scheme.

As a Coffee Shop Assistant, you will prepare and serve refreshments, maintain high standards of cleanliness and hygiene, and play an important part in ensuring residents feel comfortable, valued and supported.

What you will do

• Prepare and serve snacks, meals and drinks to residents and visitors in the coffee shop and dining areas.
• Maintain cleanliness and tidiness of the coffee shop and dining areas in line with food safety requirements.
• Welcome visitors to the home and assist with enquiries, contacting relevant staff when needed.
• Work closely with the Cook and other colleagues to support food ordering, deliveries and service.
• Wash, store and care for crockery and utensils appropriately.
• Ensure adequate supplies of food, beverages, crockery and cleaning materials are available.
• Follow cash handling and accounting procedures in line with MHA policies.
• Attend training, staff meetings, supervisions and appraisals as required.

About you

We are looking for someone who is approachable, organised and enjoys working with people.

You will bring:

• Previous experience of basic food preparation.
• A basic food hygiene certificate (or willingness to obtain one).
• Good communication and listening skills, with a friendly and helpful manner.
• The ability to work well as part of a team and use your own initiative.
• Good numeracy skills and the ability to follow instructions accurately.
• Sensitivity to the needs of older people and a commitment to customer-focused service.
• A flexible approach to work, including weekends.

Why join MHA?

You will be joining an organisation with strong values, a supportive culture and a genuine commitment to helping people live later life well. At MHA, every role plays an important part in creating a welcoming, caring community.

Rewards and benefits

In addition to a competitive salary, you will enjoy:

• 28 days holiday (including bank holidays) and an option to buy annual leave (pro-rota for part time)
• A strong pension scheme and life assurance
• Free DBS checks and uniforms (where applicable)
• Confidential counselling, chaplaincy support and access to our hardship fund
• Flexible options to buy or sell annual leave, plus family-friendly policies
• Discounts through the Blue Light Card, Health Service Discounts and the Vivup app
• A full induction, ongoing training and development opportunities
• Long service awards to celebrate your contribution

About the home

Horfield Lodge care home in Bristol

Horfield Lodge is an inspiring and supportive home, recognised for its outstanding CQC rating and its strong sense of teamwork. Colleagues take pride in delivering high-quality care that promotes dignity, independence and wellbeing.

The home reflects MHA’s charitable values, encouraging collaboration, openness and a culture where colleagues feel valued and trusted. New colleagues are welcomed into a positive team environment where learning and growth are encouraged.

For job seekers wanting to join a home with a reputation for excellence, Horfield Lodge offers a meaningful and rewarding place to build a career.

For more information about the home, please click here

Please note that interviews may take place prior to the closing date and if a suitable candidate is appointed the role may close early.

Recruitment agencies: please note, MHA do not accept unsolicited CVs from recruitment agencies, regardless of whether they are on our Preferred Supplier List (PSL). We only accept CVs from agencies that have been appointed and briefed by MHA’s Recruitment Team.

Equality, diversity and inclusion

MHA are fully committed to the principles of equality, diversity and inclusion (EDI) as this is embedded in our values: respect, nurture and inspire. In addition, as a committed employer we have been awarded level 2 under the Disability Confident Scheme.

Please note that interviews may take place prior to the closing date and if a suitable candidate is appointed the role may close early.

Recruitment agencies: please note, MHA do not accept unsolicited CVs from recruitment agencies, regardless of whether they are on our Preferred Supplier List (PSL). We only accept CVs from agencies that have been appointed and briefed by MHA’s Talent Acquisition Team.