Deputy Home Manager based at Elmside, Hitchin

Location:Elmside, Hitchin
Hours: 39 hours per week
Salary: £53,280 per annum

For this role, we are currently considering candidates who live within approximately 15 miles of the Care Home. This ensures commutes are manageable and support your wellbeing and work-life balance. If you live outside this area but would still find the commute manageable, please get in touch – we are happy to review individual circumstances.

About the role

We are looking for an experienced, compassionate and motivated Deputy Home Manager to join our team at MHA. This is a senior leadership role, supporting the Home Manager in the effective day-to-day running of the home and ensuring high standards of care, safety and compliance.

As Deputy Home Manager, you will lead and support care and ancillary teams, help drive continuous improvement and take full responsibility for the home in the absence of the Home Manager. You will work closely with residents, families, colleagues and external professionals to ensure person-centred care that reflects MHA’s values and promotes quality of life.

What you will do

• Support the Home Manager in all aspects of the home’s management, governance and compliance with statutory and organisational requirements.
• Take full charge of the home in the absence of the Home Manager, providing strong and visible leadership.
• Lead, manage and supervise care and ancillary staff, including inductions, supervisions, appraisals and performance management.
• Work “on the floor” alongside colleagues to provide guidance, leadership and support, ensuring high standards of care are maintained.
• Support care planning, reviews and quality assurance processes, particularly for residents living with dementia or complex needs.
• Promote residents’ dignity, choice, independence and involvement in decision-making.
• Support safe and effective medicines management in line with policy and legislation.
• Contribute to recruitment, training and development of staff, supporting continuous improvement and team development.
• Maintain effective communication with residents, families, professionals and internal teams.

About you

We are looking for someone who is confident, organised and passionate about delivering high-quality care for older people.

You will bring:

• A Level 3 Diploma in Adult Care (or equivalent), or willingness to work towards this.
• Experience working in a care-related setting, with previous supervisory or management experience.
• Strong leadership skills with the ability to motivate, support and develop teams.
• Good knowledge of care standards, safeguarding, health & safety and quality assurance.
• Excellent communication skills, both verbal and written.
• Confidence in managing staff performance, attendance and development.

Why join MHA?

You will be joining an organisation with strong values, a supportive culture and a clear commitment to helping people live later life well. At MHA, leadership roles are about more than compliance – they are about creating warm, caring communities where residents and colleagues feel respected and supported.

Rewards and benefits

In addition to a competitive salary, you will enjoy:

• 30 days holiday (including bank holidays) and an option to buy annual leave (pro-rota for part time).
• A strong pension scheme and life assurance
• Free DBS checks and uniforms
• Confidential counselling, chaplaincy support and access to our hardship fund
• Flexible options to buy or sell annual leave, plus family-friendly policies
• Discounts through the Blue Light Card, Health Service Discounts and the Vivup app
• A full induction, ongoing training, recognised qualifications and clear career progression
• Long service awards to celebrate your contribution

About the home

Elmside care home in Hitchin

Elmside is a warm and community-focused home where colleagues work together to deliver meaningful, person-centred care. The team atmosphere is friendly and encouraging, helping new colleagues feel supported from their very first day.

With a strong focus on dignity, independence and high-quality support, colleagues play an essential role in creating a calm, uplifting environment for residents. The home reflects MHA’s charitable values, promoting kindness, teamwork and a shared commitment to improving later life.

Elmside is an ideal workplace for job seekers who want to build a purposeful career in a supportive home where colleagues feel valued, trusted and inspired to grow.

For more information about the home, please click here

Please note that interviews may take place prior to the closing date and if a suitable candidate is appointed the role may close early.

Recruitment agencies: please note, MHA do not accept unsolicited CVs from recruitment agencies, regardless of whether they are on our Preferred Supplier List (PSL). We only accept CVs from agencies that have been appointed and briefed by MHA’s Recruitment Team.

Equality, diversity and inclusion

MHA are fully committed to the principles of equality, diversity and inclusion (EDI) as this is embedded in our values: respect, nurture and inspire. In addition, as a committed employer we have been awarded level 2 under the Disability Confident Scheme.

Please note that interviews may take place prior to the closing date and if a suitable candidate is appointed the role may close early.

Recruitment agencies: please note, MHA do not accept unsolicited CVs from recruitment agencies, regardless of whether they are on our Preferred Supplier List (PSL). We only accept CVs from agencies that have been appointed and briefed by MHA’s Talent Acquisition Team.