Systems Solutions Analyst (Fixed Term) based at Derby

Systems Solutions Analyst (Fixed Term) based at Derby

37 hours per week (Hybrid working 2/3 days per week in Derby) - Fixed Term for 2 years

Salary– £33,410 per annum

This is a rare opportunity to join our team at the beginning of a significant period of change, as broader organisational transformation initiatives get underway. By fostering inclusivity and care, we work collaboratively to improve the wellbeing of our residents, colleagues, customers and communities. 

We are seeking an experienced Systems Solutions Analyst to join us on an initial 24-month fixed-term contract, supporting us with key initiatives within our programme of change. This role will sit as part of the IT Team and work in partnership with the Operational Leads to ensure continued seamless delivery of business-as-usual IT tasks whilst being part of continuous improvement and strategic projects.  

About you

You will have experience of working with finance systems and be an analytical, solutions-oriented professional with proven experience in incident management, problem resolution, and turning business requirements into effective solutions. 

You will be confident at gathering requirements, working closely with stakeholders and understanding problems, and producing clear guidance needed for further development or as a knowledge base. 

You will have hands-on experience across the systems lifecycle from analysis, requirements gather, design to testing, implementation and on-going support.

You will be a strong communicator who can manage stakeholders. A team player who can work independently when needed. You continuously seek to improve systems, streamline processes and deliver measurable value.

Key Day-to-Day Responsibilities

• Gather and analyse requirements: Ask questions to clarify problems. Meet with users, operational and third-party support teams to capture requirements and drive issues to resolution. Taking ownership of incoming incidents — logging, prioritising, updating, and driving them through to resolution.
• Supporting and improving existing systems: Troubleshooting errors, analysing logs/data, responding to incidents or user queries.
• Translating business needs into technical solutions: Translate requirements into system guidance, specifications, and design documentation, developing workflows and supporting materials that set out how incidents should be resolved and how systems are expected to function.
• Testing and validating solutions: Testing features, logging defects, working with users to confirm outcomes. Write or support the writing of test cases. Coordinate or participate in testing such as component, functional, user acceptance testing.
• Documentation and communication: Keep records and guides up to date. Produce system documentation, process maps, user guides, test materials. Communicate updates, risks, and changes to stakeholders.
• Collaborate with support teams and vendors to resolve issues efficiently:

Working with internal support services and external vendors to escalate issues, support incident resolution, and contribute to service reviews.

• Support continuous improvement and project activities: Contribute to root cause analysis, system enhancements, small project work, and process improvement initiatives.

Key experience:

• Operational exposure: Experience of Financial Systems such as Open Accounts, eBIS, V1 and Caresys, Cloud Financials, Care Cloud
• Experience in troubleshooting and problem solving: Diagnosing system problems and root cause analysis. Improving system reliability and performance through fixing system or data issues.
• Hand on experience with systems analysis: Experience of documenting issue resolution through knowledge articles, systems diagrams, documenting workflows
• Able to translate business needs into technical solutions: Gathering and analysing requirements from stakeholders to convert into issue resolution.
• Experience of end-to-end delivery: Requirements, design, build, test, deploy, support.
• Stakeholder management & communication: Proven experience of working with business users, developers and vendors.
• Experience of improving processes and gaining efficiencies: Removing duplication within tasks, reducing processing errors or times, automation.
• Documentation & Governance: Experience of clearly documenting audit trails. Maintain systems documentation and produced robust knowledge bases.
• Technologies Exposure: In addition to operational experience the ideal candidate will have exposure with databases, SQL, APIs, Integrations, ODBC connectors, Azure Data Factory, SharePoint, Power Automate, PowerApps, process automation-RPA and generative AI

Personal skills 

• Clear communication & stakeholder management: able to explain technical issues to non-technical colleagues, gather requirements, and keep stakeholders informed of changes.
• Problem-solving mindset: logical, analytical approach to diagnosing issues and presenting pragmatic, reliable solutions.
• Strong prioritisation & issue management: able to triage incidents/requests, balance conflicting demands, and focus on what’s business critical.
• Collaboration and relationship building: works well with internal teams and third-party vendors; builds effective working relationships at all levels.
• Resilience under pressure: stays effective in a changing environment, handles incidents calmly, and adapts to shifting priorities.

Location 

This a hybrid role with the primary work location being in Derby. The ideal candidate is expected to have an on-site presence which supports collaborative effective team working with a mix of working from home.  MHA supports hybrid working arrangements, balancing flexibility and productivity with an ideal of two days per week in the office. 

Perks of joining the MHA family:

• Values driven culture - we're super proud of our culture. Click here to learn more!
• Access to Blue Light Card - The UK's no.1 discount service for emergency services, NHS, social care sector & armed forces!
• 20/28 Days Holiday - including bank holidays (pro-rota FTE is 37 hrs per week)
• Care and Support for You - Our in-house Chaplaincy service is widely recognised within MHA and beyond and is available to all staff members who may benefit from pastoral care and support.
• Buy and Sell Annual Leave – buy or sell up to a week’s holiday per annum (depending on your annual entitlement)
• MHA Cares for You – Our bespoke scheme offering a wide range of deals and discounts in leading retailers and online stores.
• Highly supportive leadership team.

About MHA:

As the largest charity care provider for older people in the UK, we offer some of the highest quality care, accommodation, and support services throughout Britain. Our mission is to inspire the best care and wellbeing at every stage of later life. Click here for more information.

For more information about the role please review the attachedJob Description.

MHA are fully committed to the principles of equality, diversity and inclusion (EDI) as this is embedded in our values: respect, nurture and inspire. In addition, as a committed employer we have been awarded level 2 under the Disability Confident Scheme. Click here to read more about this.

Please note that interviews may take place prior to the advert closing as and when suitable applications are received. If a suitable candidate is appointed the role may close early, therefore please do not hesitate to submit your application.

“Agencies: Please note, MHA do not accept unsolicited CV’s from any agencies, regardless of whether they are on our Preferred Supplier List (PSL) or not. We only accept CV’s from agencies that have been appointed and briefed by MHA’s central Talent Acquisition Team.”

Equality, diversity and inclusion

MHA are fully committed to the principles of equality, diversity and inclusion (EDI) as this is embedded in our values: respect, nurture and inspire. In addition, as a committed employer we have been awarded level 2 under the Disability Confident Scheme.

Please note that interviews may take place prior to the closing date and if a suitable candidate is appointed the role may close early.

Recruitment agencies: please note, MHA do not accept unsolicited CVs from recruitment agencies, regardless of whether they are on our Preferred Supplier List (PSL). We only accept CVs from agencies that have been appointed and briefed by MHA’s Talent Acquisition Team.