Credit Controller (Hybrid Working) based in Derby

Credit Controller (Hybrid Working) based in Derby

Permanent - 37 hours per week - Monday – Friday

Hybrid working model

£28,600 rising to £29,100 per annum following successful completion of 6-month probation

An Exciting Opportunity to Join Our Credit Control Team

Are you an organised and proactive finance professional with a passion for delivering excellent customer service and achieving results?

We have an exciting opportunity for a Credit Controller to join our Credit Control team at MHA. This role is ideal for someone who enjoys building positive relationships, solving problems, and working collaboratively to ensure outstanding debts are managed effectively and sensitively.

At MHA, our residents are at the heart of everything we do. As a Credit Controller, you will play an important role in supporting our homes and housing services by managing your own portfolio of accounts, working closely with operational teams, and helping to maintain strong financial performance across the organisation. Managing and monitoring a portfolio of debtor accounts across homes and housing income ledgers. 

• Working closely with operational teams to resolve resident and customer account queries.
• Building strong relationships with Home and Scheme Managers to support debt recovery activity.
• Liaising with local authorities, housing benefit departments and other external organisations to resolve payment issues.
• Managing the Credit Control inbox and responding to queries promptly and professionally.
• Ensuring statements and communications are issued in line with organisational requirements.
• Supporting direct debit collections and cash allocation activities.
• Communicating with customers by telephone, email and letter regarding outstanding balances.
• Supporting audit requirements and providing financial information as required.
• Identifying opportunities to improve processes and strengthen financial controls.
• Contributing to team objectives, performance targets and continuous improvement initiatives.

What we are looking for: 

• Previous Credit Control experience within a fast-paced finance environment.
• Strong communication skills with the ability to engage professionally with internal and external stakeholders.
• Excellent organisational skills and attention to detail.
• A confident and proactive approach to resolving issues and managing workloads.
• Strong analytical skills and the ability to interpret financial information.
• Good working knowledge of Microsoft Office applications.
• A results-driven mindset with a commitment to achieving team objectives.
• An adaptable approach with a willingness to embrace change and identify process improvements.

Experience within social housing, care or charitable organisations would be advantageous.

Why join MHA?

At MHA, we are committed to helping people live later life well. You'll be joining an organisation that values collaboration, respect and continuous improvement, where your contribution will make a meaningful difference to residents and colleagues alike.

• Values-driven culture - we're super proud of our culture. Click here to learn more.
• Access to Blue Light Card - The UK's no.1 discount service for emergency services, NHS, social care sector & armed forces.
• 28 Days Holiday - including bank holidays (pro-rata FTE is 37 hrs per week).
• Care and Support for You - Our in-house Chaplaincy service is widely recognised within MHA and beyond and is available to all staff members who may benefit from pastoral care and support.
• Buy and Sell Annual Leave – buy or sell up to a week’s holiday per annum (depending on your annual entitlement).
• MHA Cares for You – Our bespoke scheme offering a wide range of deals and discounts in leading retailers and online stores.
• Highly supportive leadership team.
• Occupational Sick-Pay
• Life assurance for contracted-hours colleagues.

Ready to Apply?

If you're looking for a rewarding opportunity within a supportive and values-led organisation, we'd love to hear from you - for more information please see the attached Job Description

Please note that interviews may take place prior to the closing date, and if a suitable candidate is appointed, the role may close early.

Recruitment agencies:Please note, MHA do not accept unsolicited CVs from recruitment agencies, regardless of whether they are on our Preferred Supplier List (PSL). We only accept CVs from agencies that have been appointed and briefed by MHA’s Recruitment Team.

MHA are fully committed to the principles of equality, diversity and inclusion (EDI)as this is embedded in our values: respect, nurture and inspire.  In addition, as a committed employer, we have been awarded level 2 under the Disability Confident Scheme. Click hereto read more about this.

Equality, diversity and inclusion

MHA are fully committed to the principles of equality, diversity and inclusion (EDI) as this is embedded in our values: respect, nurture and inspire. In addition, as a committed employer we have been awarded level 2 under the Disability Confident Scheme.

Please note that interviews may take place prior to the closing date and if a suitable candidate is appointed the role may close early.

Recruitment agencies: please note, MHA do not accept unsolicited CVs from recruitment agencies, regardless of whether they are on our Preferred Supplier List (PSL). We only accept CVs from agencies that have been appointed and briefed by MHA’s Talent Acquisition Team.